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Choose a topic and tell us what happened. We will help you find the next step.
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Reports
Include the report ID and explain which visible observation you are asking about. Do not email the report or card images.
Purchases
Include the token pack and Apple transaction or order reference if available. Never send an Apple password or full payment details.
Account and privacy
Use the linked account email where possible. You can delete reports or the whole account directly from Settings in the app.
Technical problems
Tell us your iPhone model, iOS version, app version and the last safe step you completed.
Before you send
How do scanning and analysis differ?
Quick scan looks up a card and displays its information. Analysis examines photos of the front and back, estimates its condition and creates a BGT report. One completed analysis costs one token.
Can I check prices with quick scan?
Yes, when compatible verified sales are available for that card. For now, our pricing focuses on Pokémon. If there is not enough data, we say so; we do not invent a price, and you do not need to analyse the card to check it.
How many scans do I get, and when are they used?
You start with 30 quick scans. A completed lookup uses one, even if it finds no card. An incomplete lookup, cancelling the camera or a technical failure does not use your balance. Revisiting a printing you already looked up — the same card, game and language — does not charge again. History and its photos stay on your device.
Do tokens and scans expire?
They do not expire with time. Each purchased token includes 10 quick scans: 5, 15 and 40 tokens include 50, 150 and 400 scans. Your balance belongs to your account; reinstalling does not repeat the initial gift. Deleting the account removes its balance and does not request an Apple refund.
Is a BGT grade an official certification?
No. It is an independent estimate of the condition visible in your photos. It does not certify authenticity or replace a physical inspection or official certification.
How reliable is the analysis?
We evaluate detection using real photographs, but we do not yet have an independently validated overall reliability percentage. Sharpness, lighting and finish affect what is visible. An area for review does not confirm damage or lower the grade on its own; photographs cannot rule out every defect.
Why did my token return?
A token is consumed only when a report completes successfully. A recapture request or qualifying technical failure returns the reservation automatically.
Can support change a BGT Grade?
Support can investigate processing or evidence issues, but it does not manually negotiate grades. A new result requires a valid supported capture.
Where do I request an App Store refund?
Apple handles App Store refund decisions. Tell us the transaction reference if your BGT token balance does not reconcile after Apple updates the purchase.
How do I delete my data?
Delete an individual report or the complete account from Settings. Contact support from the linked account if you cannot access the app.